- Curbside Pickup NOW AVAILABLE at our Valley Village location on Fridays, Saturdays and Sundays from 10am-2pm.
- Order today on valsurf.com and choose "Curbside Pickup at Valley Village" during checkout.
- Our fulfillment times are taking a little longer than usual. Please allow for 6 to 8 business days to fulfill your order.
- Once order is fulfilled and payment has been processed you will receive an email notification confirming your order is ready for pickup.
- On Site payments like cash will not be accepted at this time.
Please direct any questions regarding curbside pickup to firstname.lastname@example.org
4810 Whitsett Ave.
Valley Village, CA 91607.
Our Order Processing and Curbside Pickup Policy
Processing Time. Orders usually are fulfilled within 24 hours, but can take up to 72 hours to process. Once your order is fulfilled, you will receive an email notification confirming your order is available for pickup at the Valley Village location from 10am - 2pm.
Out of Stock Items. Despite our best efforts, occasionally items do sell out. In this case, we will notify you within 1-2 business days of your order. In many cases, we may be able to get more from the manufacturer in the near future.
Our Return & Exchange Policy
Returns - During this uncertain time we will not be allowing returns. However, we will allow returns that are placed through curbside pickup today to be returned 2 weeks after our given re-opening date.
We take pride in our customer service and your satisfaction is our top priority. Please be sure your return is in it’s original, unused condition, with tags and packaging intact. Otherwise, we will not be able to accept your return. Once your return has been received and inspected, we will issue a refund for the purchase price or process an exchange if possible.
We strive for perfection, but mistakes can happen. On the off chance your item is defective or isn’t the exact item you ordered, we’re happy to issue a full refund or exchange if preferred.
If you have any questions or concerns, don’t hesitate to contact us! Just click the link at the top of our page.
Customer service hours are 9am-4pm PST Monday-Friday. Message us anytime, day or night, and we will make every effort to respond as soon as possible. Email allows us to address your concerns most efficiently, as we’re not always able to get to the phone right away.